How to Process Product Exchanges in EMDI

Here is a simple way to handle item exchanges:

1. 1. First, locate your customer’s receipt by searching for the receipt number listed on their printed receipt. Once you find it in the list, open the receipt.
      

1. Next, make a copy of the receipt.
   
2. Then, convert the copied receipt into a Return Receipt. Keep only the items the customer wants to return — you can delete any products that are not being returned. Submit the return receipt.
   
   
3. After that, create a new Retail Receipt for the product the customer is exchanging for. Since the value of the returned product has already been deducted through the return receipt, the new receipt should show the full amount of the new item.
4. If the payment is by card, enter the amount they need to pay and select Card as the method. If it’s by cash, simply accept the remaining amount due in cash.
   
5. You can also add a comment to any receipt in this field. The comment will appear on the customer’s printed receipt, just below the name of the staff member who assisted them.