Is there a cost to try EMDI Business Management?

No, you can use all our programs completely FREE for 30 days.

Can EMDI connect with my e-shop?

Yes, EMDI can connect with e-shops.

For more information, please contact us at support@sbzsystems.gr.

Can I edit my customer's details?

Yes, all details except for the VAT number (ΑΦΜ).
To edit it, click the three dots at the top right of the green Customers/Suppliers icon 🟢 -> Edit -> Unlock Delete Customers/Documents to remove the ✔️ symbol.

Is the e-shop and EMDI bridge purchased separately?

No. SBZ only charges for the integration work required to connect your e-shop with EMDI, not for the bridge itself, as it is open source.

What are backups?

Backups are stored copies of data created to protect against loss due to damage, errors, or malicious attacks.

For EMDI backups, if you are using the local version, you will notice that backups are created by Cobian (the icon located at the bottom right of your computer’s taskbar) and are stored on an external hard drive or on OneDrive, Dropbox, Google Drive, etc., or on the CLOUD platform iDrive (click for instructions, if requested).

If you are using the CLOUD version of EMDI, backups are automatically performed in the CLOUD.

Is support for the e-shop and EMDI bridge included in the integration price?

No, it is not included.

When does the EMDI license expire?

The EMDI license expires on the date shown in the window with your company name, located above the application bar.

For example, if the expiration date is the 24th of the month, access to EMDI will be terminated as soon as the time changes from 23:59 on the 23rd to 00:00 on the 24th. In other words, from the moment the expiration date begins, EMDI will no longer be accessible.

How do I view my product availability?

Click on the yellow Warehouse/Products/Services icon 🟡, and you will see a column on the left named Availability.

If it is not visible, right-click on the screen where your products are displayed and select Availability.

Where can I see my Income/Expenses and Reports?

Click on the purple Income/Expenses/Reports icon 🟣, and you will automatically be directed to Income/Expenses. The Reports field is located at the top left.

Where can I see how many units I have left with my Provider?

Click on the gray Settings icon ⚙️, and from the left column, select Tax Connections.

In the Provider field under Remaining Units, click Refresh 🔃. The displayed number indicates your remaining units.

Can I change the VAT number in the software?

  • If the VAT number and the owner need to be changed: The software must be repurchased, and reinstallation fees must be paid. This applies only if you wish to repurchase the software.
  • If the VAT number and the owner need to be changed, and the software is rented: The subscription continues as normal, and only reinstallation fees need to be paid.

What is the difference between e-invoicing and Electronic Invoicing Service Providers?

E-invoicing refers to the digital issuance and delivery of invoices. Electronic Invoicing Service Providers are certified services that manage the e-invoicing process by automatically submitting invoices to the Greek tax authority (ΑΑΔΕ) through myDATA, without requiring additional actions from the business.

Why should I choose a Certified Electronic Invoicing Service Provider?

By choosing a Certified Provider, you ensure compliance with ΑΑΔΕ (Independent Authority for Public Revenue) regulations, automate the submission of invoices to myDATA, and receive continuous support for any technical issues. Additionally, there is no need for cash registers or fiscal devices, as everything is managed through the software.

Does SBZ’s EMDI support issuing invoices for transactions with public sector entities (B2G)?

Yes, SBZ’s EMDI supports issuing invoices for transactions with public sector entities (B2G).

Can I redeem my voucher at SBZ?

Yes, you can redeem your voucher at SBZ, provided it meets the criteria set by the corresponding support programs.

Is a subscription required for e-invoicing software to issue invoices through a Provider?

Yes, using a Certified Electronic Invoicing Provider typically requires a subscription to the relevant software, which includes invoicing functionality and the submission of invoices to ΑΑΔΕ (Independent Authority for Public Revenue).

Is there a limit to the number of invoices my business can issue?

Each business can select a package that suits its needs.

What are the advantages of using a Certified Provider compared to direct submission to myDATA?

A Certified Provider simplifies the process by automating the submission of invoices to myDATA and ensuring compliance with legal requirements. Providers also offer technical support to minimize errors and delays. Furthermore, they provide a platform where clients can verify the proper transmission of their invoices, access reports, and download or print invoices directly from the software or the platform.

What are the charges for using Electronic Invoicing Provider services?

The charges for individual packages with a specific number of units can be found HERE. If you prefer packages that include signatures and offer tailored solutions with a single fee, you can find them HERE, depending on the version of the software you use. For a specific number of signatures or a customized offer, please contact us at support@sbzsystems.com, and a representative will assist you.

How is my data secured when using Electronic Invoicing Provider services?

Electronic Invoicing Providers are certified by ΑΑΔΕ (Independent Authority for Public Revenue) and implement strict security measures, such as data encryption and access policies, to ensure the protection of personal and financial information.

To check if your provider is certified, click HERE or look for the certification number on the provider’s website: ΥΠΑΗΕΣ: 2023_05_113SBZ IKE_001_EMDI_V1_18052023.

Additionally, SBZ’s certification under ΕΛΟΤ ISO/IEC 27001:2013 ensures the confidentiality, integrity, and availability of the information it manages.

What happens if the myDATA system experiences issues? Will my business still be able to issue invoices?

You can check the myDATA status here: myDATA Status Check.

If the myDATA system encounters an issue, and invoices were not transmitted due to a technical problem with ΑΑΔΕ, clients must follow these steps once the system is restored:

  1. Go to the red icon 🔴 “Purchases/Sales.”
  2. Click “Reprint” for each invoice individually.

Alternatively, invoices can be sent as follows:

  1. Go to the purple icon 🟣 in myDATA.
  2. Select the date “Today.”
  3. Choose the service you are using: “Provider” or “myDATA.”
  4. Click “Send.”

If you see any message other than “Invoice Number|Success,” please take a screenshot or photo and send it to us via email.

Can the Provider integrate with my existing ERP system?

SBZ collaborates with various software companies, providing them with provider services within their own software. If you wish to use our provider services, feel free to contact us at support@sbzsystems.com for more information.

What is B2B & B2C?

  • B2B (Business-to-Business): Refers to transactions and commercial relationships between businesses. In this model, companies sell products or services to other companies.
  • B2C (Business-to-Consumer): Refers to transactions and commercial relationships between businesses and end consumers. In this model, companies sell products or services directly to consumers.

Learn more here: B2B & B2C.

What should I do if there is an error in an invoice already submitted via a Provider?

In case of an error, a credit invoice must be issued (see instructions HERE). The Provider can assist in resolving the issue.

What should I do when my units run out, and I cannot issue invoices?

EMDI will notify you with a message when you are down to your last 10 signatures and when you run out completely. To avoid running out of units, you can check your remaining signatures under Settings ⚙️ -> Tax Connections. There, you will find a field labeled Remaining Units.

How can I check if my invoice has been submitted to ΑΑΔΕ (Independent Authority for Public Revenue)?

You can verify this by checking if it has been assigned a ΜΑΡΚ (Unique Registration Number).

What should I do if there is an error in my invoice? How can I correct it?

irst, check if the invoice has been submitted to ΑΑΔΕ  (Independent Authority for Public Revenue).

  • If it has been submitted: The invoice must be canceled, and a new one must be issued.
  • If it has not been submitted: You can correct it and resend it to ΑΑΔΕ (Independent Authority for Public Revenue) through reprinting.

How to cancel an invoice:
Canceling an invoice in myDATA

Invoice check and correction:
Correction of unverified invoices

Verify an invoice:
Invoice Verification

Can I delete an invoice from EMDI that has a ΜΑΡΚ (Unique Registration Number)?

No, the only way to cancel a verified invoice is to issue the corresponding cancellation document:

  • Invoice → Special Cancellation Document (within 24 hours after issuance if submitted to myDATA).
  • Invoice → Credit Invoice (applicable if invoices are submitted to myDATA via a provider).
  • Retail Receipt/Service Receipt → Refund Receipt

Can I modify an already registered invoice?

No, if the invoice has been assigned a ΜΑΡΚ (Unique Registration Number), it cannot be edited.

If I purchase the software, do I need to pay the annual support fee?

The purchase price includes updates and phone support, which is exclusively for resolving issues related to our software, for one year.

If the customer purchases the software and subsequently stops paying the annual support fee, they will no longer receive updates, and electronic services will cease to function (such as myDATA, electronic invoicing provider, etc.), as an active subscription is required for their operation.

If I purchase the software, do I need to pay the annual support fee?

The purchase price includes updates and phone support, exclusively for resolving issues related to our software, for one year.

If the customer purchases the software and later stops paying the annual support fee, they will no longer receive updates, and electronic services (such as myDATA, electronic invoicing provider, etc.) will cease to function, as an active subscription is required for their operation.

I have EMDI on a monthly plan. Can I pay for specific months and stop the subscription without any charges when I don’t need it?

You will need to contact SBZ at support@sbzsystems.com to get information about your options.

I have EMDI on a rental basis. Can I pay the rental fee for specific months and stop it without any charges when I don’t need it?

You should contact SBZ at support@sbzsystems.com to get information about your options.

Is support included in my Hosting package?

No, Hosting only covers the hosting of your e-shop or website on our servers. If you require additional support, please contact us at support@sbzsystems.com.

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